IVRS (Interactive Voice Response System)
IVRS enables enterprises to build a purpose-driven interactive voice menu in any language. An IVRS accepts touch-tone/voice inputs from the callers and translates them into appropriate actions.
Through IVRS, any system/function can be controlled through a series of simple menu choices.
- - Robust, modular and scalable design
- - Multi channel, multi level support
- - Multi language support
- - Dynamic and highly configurable menus
- - Real-time reports and notifications
- - Recordings of incoming and outgoing calls
- - API integration with websites, applications and ERPs
- - Time saving
- - Cost-effective
- - Increases efficiency of the enterprise and the employees
- - Higher customer satisfaction
- - Easy integration and automation of various operations
- - Brand building of the enterprise