IVR Surveys

IVR surveys are pre-recorded automated surveys in which the customer replies to the questions asked either through voice or touch-tone responses. They can be inbound or outbound. These surveys are generally used for market research and measuring customer satisfaction.

Features

• - Text to speech
• - Multi language support
• - Call/response recordings
• - Detailed live reports
• - Integration of API with existing technology

Advantages:

• - Cost-effective when compared to other modes
• - Prompt feedback
• - Higher response rates
• - No scope for interviewer bias