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IVRS (Interactive Voice Response System)

IVRS enables enterprises to build a purpose-driven interactive voice menu in any language. An IVRS accepts touch-tone/voice inputs from the callers and translates them into appropriate actions. Through IVRS, any system/function can be controlled through a series of simple menu choices.

Features

  • - Robust, modular and scalable design
  • - Multi channel, multi level support
  • - Multi language support
  • - Dynamic and highly configurable menus
  • - Real-time reports and notifications
  • - Recordings of incoming and outgoing calls
  • - API integration with websites, applications and ERPs

Advantages:

  • - Time saving
  • - Cost-effective
  • - Increases efficiency of the enterprise and the employees
  • - Higher customer satisfaction
  • - Easy integration and automation of various operations
  • - Brand building of the enterprise